Refund policy

At Calmoxve, we stand behind the quality of our lighting fixtures and strive to deliver the best shopping experience for every customer. If you are not fully satisfied with your purchase, we offer a clear, simple, and customer-friendly return and refund policy in compliance with e-commerce regulations and Google Merchant Center requirements.

1. Return Window & Eligibility

Customers may initiate a return request within 30 calendar days from the delivery date for most standard in-stock lighting products. To be eligible for a return, items must be unused, unassembled, undamaged, and returned in their original packaging with all original parts, accessories, and manuals. Custom-made, personalized, and final-sale items are not eligible for standard returns. Please refer to each product page for specific return restrictions.

2. Return Conditions

All returns must meet the following requirements to be approved: - Items must be unused, uninstalled, unmodified, and in perfect resalable condition. - Original factory packaging, boxes, and protective materials must be intact. - All original accessories, hardware, components, and user manuals must be included. - A valid order number or proof of purchase is required for all return requests. - Products that have been installed, altered, damaged, or used are not eligible for return or refund.

3. Non-Returnable Items

The following items are excluded from standard returns and refunds: - Custom-made or personalized lighting fixtures - Final sale, clearance, or marked non-returnable products - Gift cards and store credits - Downloadable digital products - Opened consumable accessories including bulbs and temporary mounting parts

4. Return Process

We only accept returns via mail. No in-store drop-off is available. Please follow the steps below: Step 1 – Contact Support Send an email toinfo@calmoxve.com within 30 days after delivery. Please provide your order number, item SKU, and return reason. Step 2 – Obtain RMA Number Our team will review your request. If approved, we will issue a unique RMA (Return Merchandise Authorization) number and return shipping instructions. We do not accept returns without a valid RMA number. Step 3 – Package Your Return Securely repack the item with all original contents. Write your RMA number clearly on the outside of the package. Step 4 – Ship the Package Customers are responsible for return shipping costs. Original shipping fees are non-refundable. We highly recommend using a trackable shipping service with insurance to avoid lost or damaged return packages. Return Shipping Address: 2029 Century Park E Ste 2400, Los Angeles, CA 90067, United States

5. Refund Processing

Once we receive and inspect your returned item, we will email you a confirmation of receipt and refund decision. If your return is approved, refunds will be processed to your original payment method within 5–10 business days. The actual arrival time depends on your bank or payment provider’s processing speed. No restocking fees will be charged for eligible returns.

6. Late or Missing Refunds

If you have not received your refund after 10 business days: - Check your bank or payment account again - Contact your credit card company or payment processor - Contact your bank for further processing updates - If issues remain, email us at info@calmoxve.com with your order number and RMA number

7. Damaged or Defective Items

If you receive damaged, defective, or incorrect items, please contact us immediately within 48 hours of delivery with order information and clear photos of the defect or damage. We will arrange a free replacement or full refund and cover the related shipping costs for manufacturing or shipping errors.